Return policies vary for each item. Our standard return policy makes sure that most items in new or as-delivered condition. Information about the item's return policy and Return shipping fees or free returns will be shown on the item's details page.
Returns
We understand how frustrating it is when something goes wrong. If you have issues with your order, we are happy to help.
• Missing? Let us know [↗] exactly what you did not get.
• Damaged? Shoot us [↗] a photo and a brief description (Sign in and select Order reference).
• Not what you ordered? Tell us [↗] what you ordered and what you received instead.
In some cases, we may ask you to return the item you got. If something is wrong with your order, we will help make it right, Ready to submit a request for a return? Learn how to return an order. [↗]
You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered, we will not be able to approve the cancelation request.
Refunds & item condition
When you request a return, the amount you are refunded by the store differs based on the item you bought and the condition of the returned item.
- For store credit and gift card refunds, we will credit your account within 1 business day once we have received notification that you have returned your item(s).
- For credit card refunds, we will begin issuing your refund once we have received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.
- For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.
You can check the status of your refund on Merchandise returns page. [↗]
Keep in mind the following when you request a return:
- Items must be returned within the return period, which can be found on the item’s details page. You can also check return eligibility details on your Merchandise returns page.
- For certain products, refunds can be issued without a return. Make sure to add only the items listed on your packing slip when you return your order.
- If you aren’t satisfied with your purchase, return the products in the exact condition they were received.
Important: If your item isn't returned in the exact condition it was received, you may receive a partial refund. This includes items missing nonessential parts or tags, or other signs of use.- TVs, computers, tablets, and mobile phones must be returned in unopened condition unless the product arrived damaged or defective.
- Items should be unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received.
- All parts must be intact.
- Return all original product packaging, including boxes, UPCs, bags, or any items used to wrap and protect the item.
- Return all items included in the original package. Examples include cords, cables, remote controls, free gifts or bonus items, certificates of authenticity (manuals, warranty, and rebate cards), grading or appraisal, and original tags.
- Items must have original tags, labels, and/or any accompanying materials in the state that they were originally included.
- Items designed for one-time consumption can only be returned unused, unmarked, in their original condition and with the factory seal and packaging intact. Examples of one-time consumption items include, but are not limited to: Items should be unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received.
- Books.
- CDs, DVDs, VHS tapes, cassette tapes, Blu-ray discs, audiotapes, and video games or vinyl records
- Items that need to be activated post-purchase. Examples of these items include but are not limited to prepaid cellular phone cards and electronically fulfilled PINs or minutes, software, and video games..
- Items that cannot be reused due to hygienic considerations must be returned unused, in their original condition, with the factory seal, hygiene stickers, and packaging intact. Examples of these items include but are not limited to swimsuits and undergarments.